Creating a bot on Geta.ai is a straightforward process that allows you to automate conversations and enhance customer engagement. This guide will walk you through the steps to create a bot, whether it's for web or WhatsApp. Steps to Create a Bot- Na ...
Editing your bot in Geta allows you to update its name, description, or customize its flow and design. Whether you're making changes to the bot's content or refining its look and feel, this guide will walk you through the steps. Steps to Edit a Bot- ...
Customising a bot in Geta.ai allows you to personalise its appearance and conversation settings to align with your brand and improve user engagement. This guide provides a step-by-step walkthrough for customising your bot.Steps to Customise a Bot-Access t ...
The callout position determines where the bot’s pop-up appears on your web page, allowing you to strategically place it for better visibility and user engagement. This guide explains how to set the callout position and customise the pop-up text in t ...
The Notification Block allows you to enhance user engagement by displaying visually appealing notifications with actionable elements. This guide walks you through the steps to configure the Notification Block in the Geta.ai platform. Steps to Set a Notif ...
A Quick Menu in Geta.ai enhances user navigation by providing easily accessible options within your bot. This guide will walk you through the steps to set up a Quick Menu, helping you improve user interaction and engagement. Steps to Set a Quick Menu- ...
A banner in Geta.ai is a powerful tool to highlight important messages, promotions, or actions within your bot. This guide explains how to set up a banner to enhance user engagement. Steps to Set a Banner- Navigate to the Bot Builder Log in to ...
A Welcome Message is the first interaction users have with your bot, setting the tone for engagement. This guide explains how to configure a Welcome Message using the Flow Builder in Geta.ai. Steps to Configure a Welcome Message- Navigate to the Bot ...
What is a Flow? A Flow is a predefined sequence of interactions designed for users to navigate through in a bot. It allows you to guide users through specific steps, collect information, and provide responses based on their actions. Steps to ...
Flows in Geta.ai allow you to design specific interactions and paths for users. By creating a new flow, you can customize conversations for various scenarios. This guide walks you through the steps to create a new flow in the Flow Builder. Steps to Creat ...
Why Collect Customer Details? Collecting customer details such as name, phone number, and email allows businesses to personalize interactions, qualify leads, and improve customer follow-ups. The chatbot automatically stores this information in the Contac ...
What is Contact Property Mapping? Contact property mapping allows your bot to capture user inputs and store them as specific contact details. This helps in personalizing interactions and managing customer data efficiently. Steps to Map Contact Informati ...
Personalized interactions enhance user engagement and satisfaction. By tailoring the bot's responses and behavior based on user data, preferences, or actions, you can create a more meaningful experience. This guide explains how to personalize your bot int ...
Why Delete a Node? Deleting a node helps in refining the chatbot flow by removing unnecessary or incorrect interactions, ensuring a smoother user experience. Steps to Delete a Node in the Chatbot Flow Log in to your Geta.ai dashboard. Navigate to th ...
Duplicating a flow node in the Bot Builder allows you to save time by reusing existing configurations and content. This feature is especially useful when you need similar nodes in different parts of the flow. Follow this guide to learn how to duplicate a ...
Leads are essential for driving business growth, and Geta.ai’s bot flows make it easy to collect and manage user information for lead generation. By configuring specific nodes, you can gather valuable data like names, email addresses, phone numbers, ...
Buttons in a flow allow users to engage with your bot effortlessly, providing predefined actions and guiding them through specific pathways. This guide explains how to create and customize button nodes in the Flow Builder. Steps to Add Buttons in a Flow- ...
The Input and Output options in a flow node allow your bot to gather specific types of data from users and process responses effectively. This feature ensures that your bot can handle various formats of input and produce meaningful outputs. This guide exp ...
Storing user information in Contact Properties is a powerful feature of Geta.ai that allows you to save data collected through bot interactions. This ensures that user responses are saved for future use, such as personalized campaigns, lead nurturing, and ...
Adding media like images and videos to bot responses enhances engagement and provides a visually appealing experience for users. Geta.ai allows you to incorporate media in Message Nodes and Carousel Nodes within the Flow Builder. This guide walks you thro ...
Connecting nodes in a bot flow allows for smooth transitions between different parts of the conversation. This ensures that your bot provides a seamless and structured user experience. This guide explains how to link one node to another, even across diffe ...
Efficiently locating a specific flow in your bot builder is crucial for quick edits and updates. Geta.ai offers a search feature that simplifies this process. Steps to Search for a Flow- Access the Bot Builder:Log in to your Geta.ai dashboard and na ...
Geta.ai enables you to streamline customer interactions by assigning bots to handle inquiries efficiently. You can: Assign a bot with FAQs. Assign a live agent for specific scenarios. Use Smart AI to handle complex or context-based inquiries. 1. A ...
FAQs (Frequently Asked Questions) help your bot address common user queries quickly and efficiently. Geta.ai allows you to set up FAQs in the Bot Knowledge section for seamless integration with your bot’s interactions. Steps to Create FAQs- 1. ...
FAQs in Geta.ai play a crucial role in providing instant responses to user queries. To ensure your FAQs remain accurate and up-to-date, you can easily edit or delete them. Steps to Edit FAQs Log in to your Geta.ai dashboard. Navigate to the Bot B ...
What is the FAQ Section? The FAQ section in Geta.ai allows you to manage and search frequently asked questions added to your bot. This helps streamline responses and improve user interactions. Steps to Search FAQs Navigate to the Bot Builder Log in ...
What Are Auto-Suggestions in FAQs? Auto-suggestions help generate question variations for FAQs, improving bot accuracy by recognizing different ways users might ask the same question. Steps to Use Auto-Suggestions in FAQs Navigate to the Bot Builder ...
The Answered Queries feature in the Bot Knowledge section allows you to review and manage queries that have been addressed by the bot. Applying filters helps you organise and analyse these queries efficiently. Steps to Apply Filters to Answered ...
What Are Unanswered Queries? Unanswered queries are user questions that the bot couldn't respond to. Managing these helps improve bot accuracy and user experience. Steps to Edit or Delete Unanswered Queries Navigate to the Bot Builder Log in to your ...
The Smart AI feature in Geta.ai enhances your bot's intelligence by enabling it to crawl and understand external content. By uploading websites, sitemaps, documents, or text, you empower your bot to automatically respond to user queries related to the upl ...
What is Device-Specific Bot Enablement? This feature allows you to control where your Web Bot appears—on desktop, mobile, or tablet—to optimize user experience based on device type. Steps to Enable a Web Bot on Specific Devices Navigate to ...
What Are Auto-Replies or Fallback Messages? Auto-replies (fallback messages) are preset responses that the bot sends when it doesn’t understand a user’s query. This ensures a smoother experience by guiding users toward relevant information. ...
What is URL Blacklisting? Blacklisting URLs ensures that the Web Bot does not appear on specific pages of your website, helping you control where users interact with the bot. Steps to Blacklist URLs in a Web Bot Navigate to the Bot Builder Log in to ...
Why Test a Bot? Testing ensures your bot responds correctly, follows the intended flow, and provides a seamless user experience before going live. Steps to Test a Bot Method 1: Using the Preview Option Log in to your Geta.ai dashboard. Go to the Bo ...
What is Bot Deployment? Deploying a bot allows it to be integrated into your website, making it live for users to interact with. Steps to Deploy a Bot Log in to your Geta.ai dashboard. Navigate to the Bot Builder module. Select an existing bot or c ...
Adding multiple languages to your chatbot helps you communicate with users in their preferred language and create a more inclusive experience.Geta.ai supports multilingual settings for both Web Bots and WhatsApp Bots, allowing you to configure and manage ...
What Does Publishing a Bot Do? Publishing a bot makes all recent changes live, ensuring they are reflected in the deployed bot and accessible to users. Steps to Publish a Bot Log in to your Geta.ai dashboard. Go to the Bot Builder module. Select an ...
The Prompt Management feature in the Bot Builder module lets you fine-tune how your AI bot behaves by instructing it with specific prompts. This gives you greater control over the tone, style, and type of responses your bot generates — helping you d ...