Connect One Node to Another in a Bot Flow in Geta.ai

Connecting nodes in a bot flow allows for smooth transitions between different parts of the conversation. This ensures that your bot provides a seamless and structured user experience. This guide explains how to link one node to another, even across different flows, in the Flow Builder.

Steps to Connect One Node to Another-

1. Access the Bot Builder

1. Log in to your Geta.ai dashboard.

2. Navigate to the Bot Builder module.

2. Open the Flow Builder

1. Select the bot you want to customize.

2. Access the Flow Builder for the desired bot.

3. Locate the Last Message Node

1. Identify the final message node in your current flow.

2. Hover over the node to reveal the Action Option (usually represented as an icon beside the node).

4. Connect the Node

1. Click the Action Option to view connection settings.

2. Choose the Connect to Another Flow/Node option.

3. Select the target flow and node you want to connect to.

5. Save the Connection

1. Confirm the connection settings.

2. Click Save to finalize the link between the nodes.

Example Use Cases-

1. Customer Support

   • Transition from a general FAQ flow to a flow dedicated to live chat support when the user requests help.

2. Lead Generation

   • Link an introductory flow to a detailed form flow where users can provide contact details.

3. Sales Funnels

   • Connect a product showcase flow to a purchase confirmation flow for completing transactions.

Tips for Effective Node Connections-

• Plan Ahead: Design the flow structure in advance to ensure logical connections.

• Test Thoroughly: Test connections to confirm they direct users to the correct nodes.

• Use Descriptive Node Names: Label your nodes clearly to avoid confusion when linking.

By following these steps, you can effortlessly connect nodes within your bot flows, ensuring a seamless and engaging user experience.