The Chat Assignment section allows you to control how incoming chats are routed to your agents. These settings help distribute workload efficiently, maintain consistency for returning users, and ensure each chat is handled by the right person.Below are th ...
Labels help categorize and organize contacts based on specific attributes, making it easier to segment and manage them. Steps to add labels in Geta.ai- 1. Access Settings Navigate to Settings Icon located at the Left. 2. Navigate to Chat Settings ...
Canned Responses, or canned responses, allow agents to send predefined messages during chats, improving response time for frequently asked questions. You can easily create and manage quick replies in Geta.ai. Steps to Create Canned Responses: Go to ...
Canned Response in Geta.ai are customizable. You can easily edit or delete them as needed, ensuring that your predefined responses remain up-to-date and relevant. Steps to Edit/Delete Canned Response: Go to Settings Navigate to Settings Icon lo ...
Business Hours define the specific times during which your business is operational and available to respond to inquiries. Setting business hours helps manage expectations for your contacts regarding when they can expect replies. Steps to Set Up Bu ...
Definition Inactivity Timeout is a setting that automatically changes the status of a chat if there is no response within a defined period. It ensures that unattended chats are reassigned and that inactive conversations are closed appropriately. Steps t ...
Definition Opt-in/Opt-out is a setting that allows users to subscribe or unsubscribe from receiving messages based on specific keywords. This ensures compliance with user consent regulations and improves message targeting. Steps to Set Opt-in/Opt-out Op ...