Steps to Create a WhatsApp Bot 1. Access the Bot Builder Log in to Geta.ai. Navigate to the Bot Builder module. 2. Click on "Create Bot" Locate the Create Bot button and click on it. 3. Choose Bot Type You will see two options:✅ Web Bot ...
Steps to Customise Your WhatsApp Bot 1. Access the Bot Builder Log in to Geta.ai. Navigate to the Bot Builder module. Create a new WhatsApp bot or select an existing one to manage. 2. Open the Customise Section Click on the Customise section t ...
The callout position determines where the bot’s pop-up appears on your web page, allowing you to strategically place it for better visibility and user engagement. This guide explains how to set the callout position and customise the pop-up text in t ...
Steps to Generate a WhatsApp Link & QR Code 1. Access the Bot Builder Log in to Geta.ai. Navigate to the Bot Builder module. 2. Open Your WhatsApp Bot Click on Create or Manage your WhatsApp bot. 3. Go to the "Customize" Section In th ...
DefinitionA Flow in a WhatsApp bot is a structured conversation path that guides users through different interactions. Each Node within a flow represents a specific action, such as sending a message, collecting user input, or displaying interactive ...
Personalize bot interactions by customizing responses based on user data, preferences, or past interactions, making conversations feel more tailored and engaging. This helps improve user experience and fosters stronger connections with customers by addr ...
What is a Flow? A Flow is a predefined sequence of interactions designed for users to navigate through in a bot. It allows you to guide users through specific steps, collect information, and provide responses based on their actions. Steps to ...
Why Delete a Node? Deleting a node helps in refining the chatbot flow by removing unnecessary or incorrect interactions, ensuring a smoother user experience. Steps to Delete a Node in the Chatbot Flow Log in to your Geta.ai dashboard. Navigate to th ...
What is the difference between a message, an interactive message, and an interactive message list? Difference Between Message Types: Message: Standard text or media sent to the user, used to provide information or pr ...
Can You Add Direct Links in a WhatsApp Bot? WhatsApp does not allow direct link attachments in bot messages. However, you can add clickable links within a text message. Steps to Add Links in a WhatsApp Bot Navigate to the Bot Builder Log in to your ...
What Are Buttons in a Flow? In the Flow Builder of the Bot Builder module, buttons are interactive elements that users can click to perform specific actions. There are two types of button configurations: Interactive Message: You can add up to 3 ...
What are Input and Output options in a flow node? In the Flow Builder of the Bot Builder module, the Input and Output options in a flow node allow you to define how the bot interacts with users by collecting and processing their inputs. Here's a breakd ...
How to Assign a Bot to Handle Specific Customer Inquiries Assigning a bot to handle inquiries allows for automated responses, streamlining customer support and improving overall response times. It also enables live agent handovers when necessary. Here& ...
You can enhance bot interactions by adding media like images, videos, and files to responses. This helps in providing more engaging and informative replies to users, improving overall communication. Steps to Use Media (Images, Videos, e ...
In the Flow Builder of the Bot Builder module, you can connect nodes to ensure smooth transitions between different parts of the bot's logic. Here's how you can do it: Steps to connect one node to another in a flow: Go to Flow Builder: ...
What is Contact Property Mapping? Contact property mapping allows your bot to capture user inputs and store them as specific contact details. This helps in personalising interactions and managing customer data efficiently. Steps to Map Contact Informati ...
Duplicating a flow node allows you to copy the configuration of an existing node and reuse it elsewhere in the flow. Here’s how you can do it in the Bot Builder: Steps to duplicate a flow node: Go to Flow Builder: Navigate to the Bot Bu ...
Efficiently locating a specific flow in your bot builder is crucial for quick edits and updates. Geta.ai offers a search feature that simplifies this process. Steps to Search for a Flow- Access the Bot Builder:Log in to your Geta.ai dashboard and na ...
FAQs (Frequently Asked Questions) help your bot address common user queries quickly and efficiently. Geta.ai allows you to set up FAQs in the Bot Knowledge section for seamless integration with your bot’s interactions. Steps to Create FAQs- 1. Acc ...
What Are Auto-Suggestions in FAQs? Auto-suggestions help generate question variations for FAQs, improving bot accuracy by recognizing different ways users might ask the same question. Steps to Use Auto-Suggestions in FAQs Navigate to the Bot Builder ...
What is the FAQ Section? The FAQ section in Geta.ai allows you to manage and search frequently asked questions added to your bot. This helps streamline responses and improve user interactions. Steps to Search FAQs Navigate to the Bot Builder Log in ...
FAQs in Geta.ai play a crucial role in providing instant responses to user queries. To ensure your FAQs remain accurate and up-to-date, you can easily edit or delete them. Steps to Edit FAQs Log in to your Geta.ai dashboard. Navigate to the Bot Build ...
The Smart AI feature in Geta.ai enhances your bot's intelligence by enabling it to crawl and understand external content. By uploading websites, sitemaps, documents, or text, you empower your bot to automatically respond to user queries related to the upl ...
The Answered Queries feature in the Bot Knowledge section allows you to review and manage queries that have been addressed by the bot. Applying filters helps you organize and analyze these queries efficiently. Steps to Apply Filters to Answered Queries ...
What Are Unanswered Queries? Unanswered queries are user questions that the bot couldn't respond to. Managing these helps improve bot accuracy and user experience. Steps to Edit or Delete Unanswered Queries Navigate to the Bot Builder Log in to your ...
What Are Auto-Replies or Fallback Messages? Auto-replies (fallback messages) are preset responses that the bot sends when it doesn’t understand a user’s query. This ensures a smoother experience by guiding users toward relevant information. ...
Why Test a Bot? Testing ensures your bot responds correctly, follows the intended flow, and provides a seamless user experience before going live. Steps to Test a Bot Method 1: Using the Preview Option Log in to your Geta.ai dashboard. Go to the Bo ...
What Does Publishing a Bot Do? Publishing a bot makes all recent changes live, ensuring they are reflected in the deployed bot and accessible to users. Steps to Publish a Bot Log in to your Geta.ai dashboard. Go to the Bot Builder module. Select an ...
What is Bot Deployment? Deploying a bot allows it to be integrated into your website, making it live for users to interact with. Steps to Deploy a Bot Log in to your Geta.ai dashboard. Navigate to the Bot Builder module. Select an existing bot or c ...
Collecting customer satisfaction (CSAT) ratings helps you measure how happy your customers are after each chat.Wabo.ai lets you automatically send a 5-star rating message on WhatsApp whenever a conversation is closed — either by the syst ...
Adding multiple languages to your chatbot helps you communicate with users in their preferred language and create a more inclusive experience.Geta.ai supports multilingual settings for both Web Bots and WhatsApp Bots, allowing you to configure and manage ...