How to Set Opt-in/Opt-out Options for User Consent

Definition

Opt-in/Opt-out is a setting that allows users to subscribe or unsubscribe from receiving messages based on specific keywords. This ensures compliance with user consent regulations and improves message targeting.

Steps to Set Opt-in/Opt-out Options

1. Access User Consent Settings

• Log in to Geta.ai.
• Go to Settings.
• Navigate to the Chat Assignment section.
• Select User Consent.

2. Configure Opt-out Keywords

• Under the Opt-out Keywords section, enter the specific keywords that users must type to opt out (e.g., STOP, UNSUBSCRIBE).
• The user must type the exact keyword to be automatically opted out.

✅ Enable Opt-out Response

• Toggle Opt-out Response ON to send an automatic reply when a user opts out.
• Click Configure and set the Opt-out Message:
  • Send a pre-approved template message or
  • Send a regular message to active users confirming their opt-out status.

3. Configure Opt-in Keywords

• Under the Opt-in Keywords section, enter the specific keywords that users must type to opt back in (e.g., START, SUBSCRIBE).
• The user must type the exact keyword to be automatically opted in.

✅ Enable Opt-in Response

• Toggle Opt-in Response ON to send an automatic reply when a user opts in.
• Click Configure and set the Opt-in Message:
  • Send a pre-approved template message or
  • Send a regular message to active users confirming their opt-in status.

4. Save Changes

• Click Save to apply the opt-in/opt-out settings.

Next Steps

📌 Test the feature – Send opt-in and opt-out keywords to ensure automatic responses work.
📌 Monitor User Preferences – Keep track of opt-in and opt-out users for better message segmentation.

Now, your user consent settings are in place, ensuring a seamless and compliant communication experience! 🚀