Preview Call for Simple Voice Bot

The Preview Call feature in Geta.ai allows you to test your Simple Voice Bot before using it in live campaigns. This helps you verify the bot’s voice, welcome message, script flow, and overall call behavior in a safe test environment.

Why Use Preview Call?

Using Preview Call helps you to:

Validate the selected voice and language
Test the welcome message and conversation script
Ensure call flow works as expected
Identify issues before going live

Preview calls are recommended after any major configuration change.

How to Preview a Call for Simple Voice Bot

Follow the steps below to initiate a preview call:

Step 1: Log in to Geta.ai

Step 2: Open Bot Builder

From the left-hand navigation menu, click on Bot Builder.

Step 3: Manage the Voice Bot

Locate your Simple Voice Bot and click on Manage to open the Agent Setup screen.

Step 4: Click on Preview Call

On the Agent Setup page, click the Preview Call button available at the top-right corner.

Step 5: Enter Mobile Number

In the Preview Outgoing Call popup, enter the mobile number on which you want to receive the test call.
Ensure the number includes the correct country code.

Step 6: Start Preview Call

Click on Start Preview Call to initiate the test call from the bot’s configured number.

Step 7: Preview Completed 🚀

You will receive the call instantly. During the call, you can verify:

Selected voice and accent
Welcome message delivery
Script execution
Overall call experience

Important Notes

Preview calls use the bot’s configured calling number.
Make sure your wallet balance is sufficient before testing.
Preview Call does not impact live users or campaign data.
Any changes made after previewing must be saved before going live.

Best Practice

Always perform a Preview Call after:

Updating the script
Changing the voice or language
Modifying speech or call settings

This ensures a smooth and error-free experience for end users.