How to Configure Call Settings for Simple Voice Bot

The Call Settings section allows you to control how a Simple Voice Bot handles call duration, voicemail detection, hangup logic, and interruptions. These settings help ensure calls end gracefully and behave as expected during silence or inactivity.

How to Access Call Settings

1. Log in to your Geta.ai account.

2. Navigate to the Bot Builder module.

3. Locate your Simple Voice Bot and click Manage.

4. From the left-side menu, click on Call Settings.

Voicemail Detection

Voicemail Toggle

• Enable the Voicemail toggle if required.

• When enabled, the system detects answering machines or voicemail.

• If voicemail is detected, the call is automatically disconnected.

• No call minutes are deducted from your quota in this case.

Max Call Duration

• Use the Max Call Duration slider to define the maximum length of the call.

• The duration is set in minutes.

• Once the configured limit is reached, the call ends automatically.

Call Hangup Logic

Call hangup logic determines when and how the call should end.

Option 1: Provide a Custom Prompt

• Select Provide a custom prompt to define your own hangup conditions.

• This allows you to guide the bot on when it should disconnect the call based on user behavior.

Call Hangup Prompt

• Enter a prompt that instructs the bot when to hang up.

• Example scenarios include:

  • User is silent

  • User is unresponsive

  • User explicitly requests to end the call

This prompt is used internally by the bot to determine hangup behavior.

Option 2: Call Hangs Up on Silence

• Select Call hangs up on silence to automatically disconnect calls when the user does not speak.

• Use the Time slider to define how many seconds of silence are allowed before the call ends.

Call Hangup Message

• The Call Hangup Message is the final message spoken by the bot before disconnecting the call.

• This field is mandatory.

• Use a polite and clear closing message for the best user experience.

Example:

“Thank you for your time. If you need any assistance in the future, feel free to reach out. Goodbye.”

Call End Timing

• Use the Time slider to control when the call should end after meeting hangup conditions.

• This setting works alongside the max call duration and hangup logic.

Number of Words for Interruption

• Configure the Number of Words for Interruption slider.

• This defines how many words a user must speak to interrupt the bot while it is talking.

• Lower values make the bot more interruptible; higher values make it more controlled.

Saving Your Settings

• Click Save Changes to apply all configurations.

• Unsaved changes will not be applied to the voice bot.

Summary

The Call Settings section helps you:

• Control call length

• Detect voicemail automatically

• Define silence-based or prompt-based hangup logic

• Configure polite call-ending messages

• Manage user interruptions effectively

These settings ensure a smooth, professional calling experience with the Simple Voice Bot in Geta.ai.