Edit/Delete Canned Response

Canned Response in Geta.ai are customizable. You can easily edit or delete them as needed, ensuring that your predefined responses remain up-to-date and relevant.

Steps to Edit/Delete Canned Response:

1. Go to Your Settings Module

   • Click on the Settings at the bottom-left corner of the screen.

2. Navigate to Chat Settings

   • In the settings menu, click on Chat Settings.

3. Click on Canned Response

   • Select the Canned Response option to view the list of existing quick replies.

4. To Edit a Quick Reply

   • Locate the quick reply you want to edit.
   • Click the Pen icon next to the quick reply.
   • Modify the Short Code or the Response, then click Save to update it.

5. To Delete a Quick Reply

   • Find the quick reply you want to remove.
   • Click the Bin icon beside the quick reply.
   • Confirm the deletion if prompted.

By editing or deleting outdated Canned Responses, you ensure your agents use accurate and efficient responses in their conversations.