Call Logs Overview

The Call Logs section helps you track, review, and analyze every call handled by your Voice Bot. You can listen to recordings, see call details, view AI summaries, and check transcripts — all in one place.

Steps to View Call Logs

Step 1: Select Your Voice Bot

Click on the Voice Bot you want to review.

Step 2: Go to Call Logs

Click the Call Logs tab to open the log dashboard.

Step 3: Use the Search Bar

Search for any call using:
- Caller name
- Phone number
- Any custom field saved in contacts
Clear the search to reset the list.

Step 4: Understand Call List Columns

Contact Name — shows the caller's name (if available).
From — caller’s phone number.
To — your configured bot number.
Recording — open and listen to call recordings.
Status — shows if the call was completed.
Call Answered — indicates if the bot connected with the caller.
Direction — shows incoming calls.
Voicemail Detected — whether voicemail was identified.
Date — when the call happened.
Call Duration — total time of the call.
Cost — call cost incurred.

Step 5: Open a Call Recording

Click the play icon to open the recording.
Click play to listen.
Use the three dots to download or change playback speed.
Click close to exit.

Step 6: View Detailed Call Information

Click the Action icon to open full call details.
You will see:
- Call duration, date, and time
- Call recording
- Call Analytics (response time, language, interest level)
- Call Summary (AI-generated overview)
- Full Transcript of the conversation
Click the copy icon to copy the transcript.
Click close to exit.

Step 9: Adjust Pagination

Use the dropdown at the bottom to view:
- 10 logs per page
- 25 logs per page
- 50 logs per page
Select your preferred option.

Step 10: Check Configured Bot Number

The Configured No. displayed at the top shows the number used for handling all calls.

You now understand how to use Call Logs to review, monitor, and analyze your Voice Bot’s performance.